For any electronic items, CoLiDo accepts returns only within thirty (30) calendar days from the date of Customer’s receipt of merchandise, subject to a 10% restocking fee. For non-electronic items, CoLiDo accepts returns only on unopened items within thirty 30 calendar days from the date of Customer’s receipt of merchandise. This Allowable Period may not reflect the return policies of our authorized third-party financing partners.
Customer shall arrange to have the return shipped back to CoLiDo (check our Global Offices). If a Product consists of several parts, Customer must return all parts of the Product in order to obtain a refund. Products returned under must be received by CoLiDo in a “resalable condition”. “Resalable condition” means the Product has no sign of: use, wear and tear, cosmetic damage, or any other damage.
Customer must keep the original packaging and use it to repack a Product for return.
Any return made by Customer without a written return authorization from CoLiDo will be considered an unauthorized return (“Unauthorized Return”). Unauthorized Returns will not be subject to a refund or credit by CoLiDo. Customer has the sole responsibility to arrange shipment of the Unauthorized Return from CoLiDo back to Customer. Customer assumes all shipping and handling charges for any Unauthorized Return.